Select a Qualified Professional
All EAP counseling services are not equal. Some EAP psychotherapy services will employ staff who have no formal qualifications and have limited experience. There are no minimum education requirements and they don’t have any industry standard. These unqualified counselors are cost-saving techniques, but they don’t help the employee’s well-being in any way.
When looking for EAP India counselors, look for services that have registered and qualified psychologists. Whether it’s face to face consultations, or if they are done online, a trained psychologist can handle complex problems in a relevant manner.
Look for a 24/7 Service Provider
Sometimes emergencies can take place outside office hours, and you need to have an EAP psychotherapy service that is available round the clock. To avoid any crises, the staff should have immediate access to a qualified counselor. They should receive help with any problem they are experiencing. At times, depressed or suicidal calls will occur during the weekend or at night. These calls should be answered straight away, you can’t way till the next business hour to tackle the situation.
Is industry experience important?
Yes, if the EAP service provider has the same industry experience as your company then they are likely to understand employee stressors and the type of work they do. For instance, mining companies will have trouble with their relationships due to their strenuous work commitments. This industry’s employees will need a combination of counseling and physical rehabilitation services to help them be more productive at work. Once the employees begin to receive a good standard of care, it shows in the company’s overall performance.
If your company is looking for good EAP counseling services, then you have to do your research and look beyond the brochures to ensure that they are relevant and meet your employee’s needs now and in the future. Once you get the qualified EAP provider, they will provide you with the best service possible.