24 October,2016 | 4 years read
|1. Prepare||ü Learn about the crisis event
ü Learn about the available services.
ü Learn about safety and security concerns.
|ü Check for safety
ü Check for people with obvious urgent basic needs
ü Check for people with serious distress reactions
|3. Listen||ü Approach people who may need support
ü Ask about people’s needs and concerns
ü Listen to people and help them feel calm
|4. Link||ü Help people address basic needs and access services
ü Help people cope with problems
ü Give information
ü Connect people with loved ones and social support
|Prepare||Before you enter a crisis site, know and learn about:-|
|ü The Crisis Event
|· What happened?
· Where did it happen?
· When did it happen?
· How many and who are affected?
|ü Available Services
|· Who is providing for basic needs (emergency medical care, food, shelter)?
· When and where can people access services?
· Who is helping, including community members?
|ü Safety and Security
|· Is the crisis over or ongoing (aftershocks, fighting)?
· What dangers may be in the environment?
· Are there places to avoid due to insecurity or because it is not permitted to be there?
|Safety||• Scan for dangers.
• Be there only if you can keep yourself and others safe.
|• If you are unsure of your safety, don’t enter that place.
• Communicate from a safe distance.
|People with obvious urgent basic needs.||• Is anyone critically injured
• Does anyone need rescue?
• Does anyone have obvious needs
• (e.g., clothes, blanket, food, water)?
• Who may need help to access
services or to be protected?
• Who else is available to help?
|• Know your role.
• Try to obtain
help for people who need
• Refer critically injured people
|People with serious distress.||• How many and where are they?
• Is anyone extremely upset,
immobile, not responding to others or
|• Consider who can benefit from PFA and how best to help them.|
|Make contact||• Approach respectfully
• Introduce yourself by name & organization
• Ask if you can provide help.
• Help person feel comfortable (water, blanket)
• Try to keep them safe.
|Ask about needs & concerns||• Although some needs are obvious, always ask
• Find out person’s priorities – what is most important to them.
|Listen & help people feel calm||• Stay close to the person
• Do not pressure them to talk
• Listen in case they want to talk
• If very distressed, help them feel calm & make sure they are not alone.
Help people to help themselves and regain control of their situation.
|Basic Needs||• What needs do they request?
• What services are available?
• Don’t overlook the needs of
vulnerable or marginalized
• Follow up if you promised to do so.
|Help people cope with problems.||• Help them prioritize urgent needs (what to do first)
• Help them identify supports in their life
• Give practical suggestions how they can meet their needs (e.g. registering for food aid)
• Encourage them to cope better; this will help them feel better.
|Social support||• Keep children with their caregivers and families together.
• Help them contact their friends and loved ones.
• Provide them religious support. (e.g. Holy books, etc.)
• Make sure people know how to access services.