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What is online counselling?

Online counselling is an alternative to traditional counselling sessions. During online therapy, professional counselling services are offered through the Internet.

The services are usually offered through email, video conferencing, and real-time chat. Online counselling in India has become a popular support system for the younger demographic and some of the key services include suicide call back service, lifeline, and kid’s helplines.

The online counsellor will conduct sessions through emails, text messages, online chats, internet-enabled calls, and video conferencing. The therapy sessions can occur in real-time or in a delayed format like email messages. 

Even though online counselling is still pretty new, it’s becoming an essential resource for many parents.

There are many reasons for a person to choose online therapy, the main ones being convenience and accessibility that the delivery method provides.

It allows people to take up therapy as per their convenience without hampering their daily schedules. 

How does online counselling work?

There are many research and evidence suggesting that Online counselling is the one of the most suitable way to seek help.

Online counselling is an amazing way in which people who need counselling can reach out at their convenience. This makes it easier for people with packed schedules to get help when they need it. 

People can greatly succeed from the issues such as sadness, worrying, stress, depression, phobias, marital problems, self-esteem problems and many more issues. Also, the therapy can be extremely beneficial for individuals and the families.

As individuals, we all undergo difficulties in our life from time to time. But most of us fail to seek support due to several social factors like fear, status, and other reasons. Online counselling offers a way to seek help discreetly and conveniently. 

Who needs Online Counselling?

The need for online counselling services is crucial now, more than ever. Being amid a pandemic can take a toll on an individual’s mental health and not having access to physically meet a therapist can be frustrating.

Online counselling is great for people who are facing mental health distress and have no physical access to safe community spaces. 

How can Online Counselling help you?


Online counselling services are easily accessible to anyone who wishes to use it. Online therapy helps overcome barriers that might otherwise stop you from seeking professional help.

For instance, patients who reside in a rural area where there are not many therapists can benefit from online mental health counselling in the cities.

Online counselling is also a preferred mode for kids and teenagers because they usually feel comfortable using the internet rather than speaking about their problems directly to a person.


Receiving therapy from online psychologists quite convenient. The therapist and client can correspond with each other, and settle on timing that is convenient for them.

Online therapy is great because it gets rid of the hassles of scheduling and setting appointments that come with traditional settings. This will also create an opportunity for a therapist to extend their services to a larger client base, they can extend their reach geographically, and the sessions can be settled within 24 hours.


Online depression counselling and other forms of online counselling is preferable to many patients because it’s economical for the client and therapist.

This is a benefit to therapists who can’t afford a space of their own. Online sessions will help them reduce overhead capital costs, commuting, administration procedures, and property.

Erases social stigma

When you seek out online therapy in India, there are many cases where social pressures and stigma weigh into your decision.

Taking your therapy appointments help you keep them discreet and away from the prying eyes of society. This easing of social stigma helps many people who would otherwise avoid therapy seek it freely.

This anonymity provided by the internet also leads to an increase in honesty and higher self-disclosure from the patients.

What to keep in mind during online counselling?

  • Ensure that you have good internet broadband connection, which can be accessible to your private location where you can feel convenient to talk.
  • Also, ensure the place is safe and you have your privacy for counselling. Make sure the place isn’t very noisy.
  • Check if the headphone and the mic are in working condition to avoid disruption during the session. A good quality webcam with video calling app like Skype (for instance) is suggested.
  • Close any other tabs, before starting your psychological counseling online. Even if you are not using them during the counseling session, they are still running in the background and it may cause problems during the session. For instance, it can slow your system, and hinder your communication with your online counselor.
  • Online mental health counseling requires good lighting so that the therapist can see and gauge your emotions and reactions.  Before starting your session. Choose a location with natural lighting, and it will make all the difference during the online mental counselling session.
  • Before you start your online mental health counseling session, you need to ensure that you’re not disturbed. You can put a ‘do not disturb’ sign, switch off your cell phone, and disable any notifications that may distract you.
  • It’s a good idea to wear a pair of headphones, they can reduce any echo and will enable an extra level of confidentiality. Headphones will also help you tune into the session, and respond to the counselor better.
  • Always have a backup plan during the online counseling services, so that if there are technical issues, then you and your therapist know how to continue the session without feeling helpless. Share your phone number so that the therapist can reach you in case of any technical glitches.
  • Ensure that you have conducted good research and are aware of the confidentiality levels that are offered by the communication tool you are using. Ensure that you’re happy with it.

Online counselling services offered:

  • Individualized, evidence-based treatment plans
  • Family and personal interventions
  • Coaching and skill development
  • Safety and coping skill development
  • Psychoeducation
  • Stress management
  • Adjustment issues
  • Personal counseling
  • Marital counseling
  • Family counseling
  • Child & adolescent counseling
  • Parenting counseling

Our services are:

  • Individualized, evidence-based treatment plans
  • Family and personal interventions
  • Coaching and skill development
  • Safety and coping skills development
  • Psychoeducation

We offer service for:

  • Stress management
  • Adjustmental issues
  • Personal counseling
  • Marital counseling
  • Family counseling
  • Child & adolescent counseling
  • Parenting counseling

Other Services Includes:

  • Home Counselling
  • EAP (Employee Assisted Program)
  • School Mental Health Programs
  • 24-hour psychiatric emergency helpline
  • Rehabilitation centres

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